Privacy Policy
Agentic Solutions is committed to providing quality services to you and this policy outlines our ongoing obligations to you in respect of how we manage your Personal Information.
We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The APPs govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information.
A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at https://www.oaic.gov.au/.
What is Personal Information and why do we collect it?
Personal Information is information or an opinion that identifies an individual. Examples of Personal Information we collect include names, business contact details, email addresses, and phone numbers.
This Personal Information is obtained in many ways including discovery conversations, correspondence, by telephone, by email, via our website agenticsolutions.com.au, from media and publications, from other publicly available sources, from cookies, and from third parties. We don't guarantee website links or the privacy practices of third parties.
We collect your Personal Information for the primary purpose of providing AI workflow advisory, implementation, and support services to you, responding to enquiries, managing client relationships, and marketing. We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure. You may unsubscribe from our mailing/marketing lists at any time by contacting us in writing.
When we collect Personal Information we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it.
Website Chat Assistant
Our website includes an AI chat assistant. If you use it, we collect the content of your conversation and any contact details you choose to share with the assistant, such as your name, email address, company, or phone number.
Chat conversations are stored in our customer relationship records and may be reviewed by us so that we can respond to your enquiry, follow up on your interest in our services, and improve how the assistant works. Please avoid sharing sensitive information in chat that you would not include in an ordinary email enquiry.
Analytics and Cookies
We use Google Tag Manager and related analytics services to understand how visitors use our website — for example, which pages are visited and how visitors arrive at the site. These services use cookies and similar technologies. You can manage or refuse cookies through your browser settings; the website will still work if you do.
Sensitive Information
Sensitive information is defined in the Privacy Act to include information or opinion about such things as an individual's racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information.
Sensitive information will be used by us only:
- For the primary purpose for which it was obtained
- For a secondary purpose that is directly related to the primary purpose
- With your consent; or where required or authorised by law.
Third Parties
Where reasonable and practicable to do so, we will collect your Personal Information only from you. However, in some circumstances we may be provided with information by third parties. In such a case we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party.
Disclosure of Personal Information
Your Personal Information may be disclosed in a number of circumstances including the following:
- Third-party service providers who help us operate our website and deliver our services (see below);
- Third parties where you consent to the use or disclosure; and
- Where required or authorised by law.
Third-Party Service Providers
We use a small number of trusted third-party providers to run our website and business, including website hosting, database hosting, email delivery, and analytics services. These providers store or process Personal Information on our behalf, and some may process it outside Australia. We take reasonable steps to use providers that protect Personal Information in a manner consistent with this policy.
Security of Personal Information
Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorised access, modification or disclosure.
When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information. However, most of the Personal Information is or will be stored in client files which will be kept by us for a minimum of 7 years.
Access to your Personal Information
You may access the Personal Information we hold about you and to update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us in writing.
Agentic Solutions will not charge any fee for your access request, but may charge an administrative fee for providing a copy of your Personal Information.
In order to protect your Personal Information we may require identification from you before releasing the requested information.
Maintaining the Quality of your Personal Information
It is important to us that your Personal Information is up to date. We will take reasonable steps to make sure that your Personal Information is accurate, complete and up-to-date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.
Policy Updates
This Policy may change from time to time and is available on our website.
Privacy Policy Complaints and Enquiries
If you have any queries or complaints about our Privacy Policy please contact us via our contact page.